Driven by satisified customers and referrals for 16 years
Walt Markiewicz-Sr. Electrical and PCS Engineer-LANXESS Corporation
We like the fact that Automated Results is a small company versus larger ones that do not always follow scope appropriately. Our upgrade was completed successfully and we had fun working with them. Their staff had great expertise and were personable and dedicated. They were very resourceful and worked well with the OSI team to solve problems. We love when someone does not let pride get in the way and admits they need to check with someone else. We look forward to working with AR and expanding the relationship.
Robert Hendrix- Indorama Spartanburg SC
At first I was concerned about doing PI training with Automated Results because of the amount of time and money we would have to invest. We found that the training was conducted very efficiently and at a fair price. We received the application knowledge that we needed to support our PI system. AR (Rich) did not try to sell us on any particular aspect of the PI system, but tried to help us understand its capabilities and how best we might be able to use those capabilities. We received many benefits such as
Learning how to utilize the system and interface tools
Not just telling us, but showing us how to do certain tasks
Helping us understand how to interpret the statistics that the system produces
I would recommend Automated Results to others. I believe they understand the system so well and they were able to help us to gain a greater understanding as well.
I appreciate that this organization does not come across as arrogant or condescending. They have great knowledge and expertise, but yet they are willing to listen to us as customers to understand how they best can help us.
Brian Carroll-Electrical Engineer-FMC Corporation/Lithium Division
An interface had suddenly stopped recording data and OSIsoft Tech Support determined it was beyond their scope.
"At first I was skeptical about dealing with Automated Results, not knowing their capabilities or all of the services they could provide. We gave them a call to see if they could help and
they came on-site to fix our problem. I was very pleased with their response time and level of knowledge.
They are very forthcoming with what they are doing and how they are doing it and stand behind their work.
Would I recommend Automated Results to others?
The answer is Yes! They are very easy to work with and have the highest level of knowledge of the system of anyone I have met, they made me look like a hero!"
Nathan Wingate-Plant Engineer-CRP Bushy Park in Goose Creek SC
Initially the project was delayed when we found out the operating system needed to be upgraded before starting the PI server upgrade, but everything was very positive from that point forward. We found that the PI upgrade needed expert assistance and Automated Results came highly recommended by OSIsoft.
Rich showed a lot of what he did so we could be self-sufficient and do not feel tethered to Automated Results. We felt that AR had the knowledge to do the job well and was very flexible.
We are now able to take advantage of the PI Asset Framework.