Client Exit Survey

Thank you for allowing us to serve you. To help us improve and better serve clients moving forward, we would greatly appreciate your feedback by completing this brief survey.

Client Name

Contact Name

What were the trigger(s) that made you cancel?

What did you like about the product or service we provided?

What didn’t you like about the product or service we provided?

What suggestions do you have to improve the product or service?

Would you reconsider our product in the future? What would that take?

Moving forward, what will you use instead of our product or service?

How did you find this alternative?

What do you like better about this alternative?

Did pricing or features play a larger role in your decision?

11 + 3 =

We appreciate the time you took to provide your feedback and look forward to the opportunity to possibly serve you again in the future.